Frequently Asked Questions
Everything you need to know about your Gunderson's experience.
How do I determine my correct ring size?
We offer a complimentary printable ring sizer on our website, or you can visit any of our showroom locations for a professional measurement to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for most jewelry in its original, unworn condition. Please note that custom-designed pieces and engraved items are considered final sale.
Do you provide appraisals for insurance purposes?
Yes, all jewelry purchases over $1,000 include a complimentary retail replacement appraisal conducted by our GIA-certified gemologists.
How should I care for and clean my fine jewelry?
We recommend bringing your jewelry in every six months for a professional cleaning and inspection. At home, use mild dish soap and warm water with a soft-bristle brush for routine maintenance.
Is my shipment insured during transit?
Absolutely. Every Gunderson's order is fully insured and requires an adult signature upon delivery to ensure your high-value purchase arrives safely.
Do you offer custom jewelry design services?
Yes, our master jewelers specialize in custom creations. You can book a consultation to turn your vision into a unique, handcrafted piece of wearable art.