Returns & Exchanges

At Gunderson's Jewelers, we stand behind the exquisite quality of our collections and offer a 30-day window for returns or exchanges on all unworn, original-condition pieces. Our commitment to excellence ensures that your luxury shopping experience is as seamless as the craftsmanship of our jewelry.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team via email or through your account portal to obtain a Return Merchandise Authorization and a secure, insured shipping label.

• 2.
  Prepare Your Package

  Place the item in its original designer packaging, including all diamond certificates, warranty cards, and protective cushioning to ensure safe transit.

• 3.
  Secure Shipment

  Affix the provided prepaid label to your parcel and drop it off at any authorized shipping location, ensuring you receive a receipt for your records.

• 4.
  Inspection and Refund

  Once our master gemologists verify the item's condition and authenticity, your refund or exchange will be processed within 5 to 7 business days.